Marlene Amorim

Full researcher
Competitiveness, Innovation and Sustainability Research Group
University of Aveiro - Department of Economics, Management and Industrial Engineering and Tourism
Marlene Amorim is Assistant professor at the Department of Economics, Management, Industrial Engineering and Tourism at the University of Aveiro, Portugal and a member of the Research Unit in Governance Competitiveness and Public Policies (GOVCOPP). In the present, she serves as Pro-rector for Internationalization at this University, where she is also Director for the Master in Industrial Engineering and Management.

Marlene received her PhD in Management from IESE Business School of University of Navarra in Spain, and conducts research in the area of service operations and service quality, notably in topics related to service process design and customer participation in service delivery. She currently integrates the editorial team of the International Journal of Supply Chain and Operations Resilience.
última atualização a 27-01-2017
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